- Parts are provided at cost price, with the only extra charge being for labour (including a $40 call-out fee for going out to get hardware or the cost of delivery, whichever is cheaper). We give honest advice. There is no financial advantage for us to upsell; we make the same amount of money whether you buy the same amount of the cheapest components or the most expensive ones.
- Labour is charged at a rate of $40 per half-hour and $80 is the minimum charge.
- Windows installs/upgrades are different with the labour cost being capped at $40.
- In case you require us to come to you, there is a $60 call-out fee for all jobs in the Belconnen area. For the rest of Canberra north of Lake Burley Griffin the call-out fee is $90 and for the rest of Canberra and Queanbeyan the call-out fee is $160.
- For a call-out, cost of labour per one computer job is capped at $280, no matter how long past three and a half hours it takes.
- For an in-house job, cost of labour is capped at $160, no matter how long past two hours it takes.